Return & Refund Policy

Effective Date: November 19, 2025

At KeycapStickers.com, we want you to be completely satisfied with your keycap stickers. This policy explains your options for returns, exchanges, and refunds.

1. Eligibility for Returns

You may request a return or exchange if:

• The product is defective or damaged during shipping.

• The product received is incorrect or not as described.

Please note:

• We do not accept returns for change of mind or if the product was installed or used.

• All return requests must be made within 14 days of receiving your order.

2. How to Initiate a Return

To request a return or replacement:

1. Email us within 14 days of delivery.

2. Include your order number, a photo of the defective or incorrect item, and a brief description of the issue.

3. Our support team will review your request and provide instructions for returning the product if eligible.

3. Return Shipping

• Customers are responsible for return shipping unless the item was defective or shipped incorrectly.

• We recommend using a trackable shipping method for returns.

4. Refunds & Replacements

• Once your return is received and inspected, we will issue a replacement or refund.

• Refunds are processed to the original payment method.

• Please allow 5–10 business days for refunds to appear in your account.

5. Warranty & Defective Items

• Defective items are covered under our Warranty Policy.

• If your sticker is defective, we will replace or refund it at no cost within the warranty period.